|Merchant Services, E-commerce and Credit Card Processing Information|
Ecommerce Comes from Customer Satisfaction
Online shopping is convenient, but many companies whose web sites do brisk sales often leave consumers wanting. That's according to ForeSee Results, a research company that studied customer satisfaction among Internet shoppers. One way to improve the experience is gift cards, according to Merchant Commerce (http://merchantcommerce.net), an e-commerce services provider. Gift cards can be used to reward loyal customers and to attract new clients. "People love to tell their friends about new shops or products they have found," said Rebecca Campbell, Manager of Merchant Commerce. "Gift cards get shoppers in the door, whether it's a Web store or a physical outlet."
Even though online sales number in the tens of billions of dollars each year, they still total less than 10% of the overall retail market. At the same time, electronic sales are increasing at a much faster rate than traditional retail, and consumer confidence and comfort with e-commerce are not really issues anymore. Customer satisfaction, however, is a concern. Price is usually a secondary factor online, and a dual study by shop.org and Forrester Research confirms that. That report listed health and beauty supplies, and sporting goods ? typically not low-cost merchandise ? as the categories with the biggest jumps in sales. "Consumers put a premium on service, even more so than on convenience," says Clarence Briggs, Chief Executive Officer of AIT, the parent company for Merchant Commerce. "The Web puts so many choices in front of the buying public; online merchants need a means of hooking shoppers in."
Consumers who don't find what they want on one web site will jump to another; that is much easier than actually driving between stores. Here is where technology-as-customer-satisfaction can be measured. It can be a tool that browsers use to build shopping lists before committing to a purchase, making check-out easier. Or, a clothing site that lets shoppers see how different items look in combination. Or, a site that provides third-party assessments of a product line, with links to news stories, for instance. "It's about creating a scenario that makes it easy for consumers to buy," said Campbell. "Gift cards are another means of doing that."
Merchants already know that consumers are turning to the Internet, if not to make purchases, then to do research prior to purchasing decisions. They know it because money spent on search-engine marketing keeps going up, yet many business owners put a higher premium on a high Google ranking than on what happens once a browser clicks onto a web site. Like any other marketing medium, a good search engine message can only bring customers to the door; it can't make them buy anything.
Alex Lekas is the VP / Corporate Communications for AIT, a hosting services provider to nearly 200,000 business domains in 107 countries.
Increasing E-Commerce Website Sales: A Guide for the Online Newbie
Because of this encouraging surge in activity, many individuals are now interested in becoming e-commerce merchants. To profit from your online business, you must first produce a unique website that will intrigue visitors and interest them in your items.
How To Implement E-Business Solutions Successfully
Pitfalls of E-business solutions installation process
Using Drop Shipping for E-commerce
Thanks to the ubiquity of the internet, online virtual businesses have become very popular business opportunities. Online retail stores are gradually playing a more important role in our lives than the traditional 'brick-and-mortar' retail shops. Over the last few years, a new concept called 'Drop Shipping' has emerged with the coming of the internet. Drop Shippers are basically wholesalers who are willing to ship their products directly to your customers. This article aims to provide readers with an introduction to the current state of the E-commerce industry, Drop Shipping and its benefits, and the promise it holds for the online retail community.
Online Payments Make It Easy For Your Customers To Buy
In the last column we discussed the process of credit card enabling your brick-and-mortar business. I pointed out that research has shown that accepting credit cards can help increase revenue and speed up cash flow. This week we will look at setting up an online payment system for your business website. If you think hooking up a brick-and-mortar location with a credit card system stymies most bankers, try asking them how to do it on your website.
How to Receive Payments for Your Online Sales
Once you decide which products you are planning to sell on the Internet, and what type of web store you are going to use in order to display your products, next vital decision that you have to take is to figure out how your customers are going to pay you. Whatever you plan to sell online, accepting credit card transaction is a must! A full 90 percent of all online sales occur through credit card payments.
Intranet Project Names - Some Ideas
"What's in a name? That which we call a rose By any other word would smell as sweet."
Shopping Online: What You Should Know
For some people, shopping online is as normal as driving a car. It's become part of the norm. For others, the prospect of making internet purchases is a scary one. Here are a few tips to make your online shopping experience more rewarding.
Creating The Perfect Ecommerce Website
If you're thinking of jumping on the bandwagon and going into business with your own ecommerce website, you'd do well to look at a few examples before you start. Finding out what a good ecommerce website looks like will help you know what to include - and what to avoid - when you start to set up one of your own. Here are some of the things you'll find on the perfect ecommerce web site:
Web Users Crave Familiarity
The sad truth is, general Web users would love it if all our sites looked like Amazon.com.
10 Compelling Benefits of Having A 3rd Party Merchant Account
If you have been wrestling with the idea of applying for your own 3rd party merchant account then take a look at the following compelling benefits of using a 3rd party provider to mange all of your credit card processing needs.
Is It Still Possible To Make Money On The Internet?
Many people are saying that the internet is dead. So is there still money to be made on the Internet?
How To Stay Cutting Edge In Online Business
Let's face it, there's just way too much information out there for any one individual to try to keep abreast of. And yet, if we shut ourselves off from the world, we risk building our businesses in a vacuum and suffering on the bottom line. So how can we put structures in place that help keep us plugged in, with the minimal amount of energy and effort on our part? Here's a few tips.
Implications Of E-Commerce For Tax Legislation
As e-commerce develops ambiguities in the current tax code in which it may be exposed. It would not be regarded as too early to take premature steps for undertaking such a review at a time when detailed international legislation are going on to promulgate acceptable standards laws for imposition taxation in this regard. The Central Board of Revenue should take active part in promulgation of conducting research on this subject in hand and should propose any changes to tax law in the light of what emerges in development in e-business. In the meantime, Central board of Revenue will do two things:
Accept Credit Cards Online Without a Merchant Account
There are two major ways to accept credit cards on your website. The first and most expensive is to have your own merchant account. Not only is this option expensive, it also requires extensive credit checks, lots of paperwork, and usually takes days or weeks before you get approved. Fortunately, there is an alternative.
Getting Started in ECommerce ? Part Two
In Part One we talked a little bit about what Ecommerce is, getting a domain name and setting up a merchant account. Ecommerce is more than that, much more. To have a really good online presence that gets people to stop and shop you need a strategy for success. Your strategy must include your USP or Unique Selling Position in the marketplace. What makes you stand out from all the other online entrepreneurs looking for the same type of customers as you? Can you stand out from the competition based on quality, price or benefits? Once you know your USP, you can begin the monumental task of telling the world about your site. A really unique selling position will give you an advantage over all the competition ? well that and a lot of planning and investing of your time and money.
Are You Making These E-Commerce Excuses? (part 1)
A year ago, I had big plans to re-vamp my web site. I was going to publish my e-newsletter twice a month ? every month, and I was going to upgrade my own e-commerce capabilities. Those were my Internet marketing "resolutions" for 2004.
Overcoming Frustration with Technology
For whatever reason, when we get a new boost in productivity, whether that be from a tool, technology or technique...we quickly forget how much more efficient it's made us. It's human nature. It's like the commuter who gets angry about how bad traffic is, but forgets what a pain it was to wait for the bus. Or the cell phone user who complains about a bad connection, and forgets about the days when he had to fish for spare change to make a call from a pay phone.
Google to Compete with PayPal?
PayPal is secure in its domination over the electronic payment industry, at least for now.
Chinas IT Industry to Maintain Fast Growth
China's IT industry is expected to see a sales revenue of 2.68 trillion yuan (US$322.3 billion) in 2004, up 42.3 per cent year-on-year, becoming the country's leading driver for economic growth, MII(Ministry of Information Industry) sources indicate.
One Point Two Billion
In this surreal world of the internet, anyone, even you, can put your point across to a staggering number of people in every country on the planet.
|home | site map|