|Merchant Services, E-commerce and Credit Card Processing Information|
Effective Management Of Your Customer Services
With a third party merchant account you will have a dedicated 24/7 support team to handle your credit card payment on your behalf as part of your package. You will also need to provide your own support for issues relating directly to your product.
It is good practice to draw up a Frequently Asked Questions (FAQ) page to list answers to common questions. Provide a link to your FAQ page on your "Thank You Page" and all your support emails for your customer's convenience. By doing so you will help to substantially reduce the number of duplicate question you will have to answer by email.
You could use install inexpensive software to automate your FAQ web page and customer support tickets which will also reduce the number of emails you will have to answer individually.
Keep your customers happy and develop trust and a good reputation by serving their needs as best as you can. Your customers are the life-blood of your business. If they feel they have been treated well throughout the order process they are more likely to buy from you again and recommend your site to others. This is where you will build your back-end sales and generate more profits for you and your business.
Hire Extra Support Staff Depending on the volume of your daily enquiries you have the option to hire people to reply to support questions on your behalf. Search online for "Freelance Virtual Assistants". This can be very cost effective and will free your time to get on with other areas of your business.
Another alternative is to install a "Virtual Customer Support" with automated responses and a more professional way to answer customer enquiries. This will also eliminate unsolicited emails from your email inbox because a real person has to click through to initiate a response ticket for each enquiry.
Remember happy customers will recommend you to their friends and colleagues. Providing your business with positive feedback and developing a good reputation and returning custom.
Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com
Products for a Successful Web Business
There are F words in business. We have seen many small businesses on the internet flourish and fulfil their dream, but sadly we have seen some flounder and fail because they had the wrong product.
Creating Legal Framework for E-commerce Taxation; non-tax statutes
We have to make amendments in existing substantive and procedural laws to make it compactable with changing technological advancement of e-commerce?
How To Start An Internet Business ? Site Layout
The fourth step of how to start an Internet business involves the layout of your site. When organizing it, two audiences must be considered. Obviously, visitors to the site are the first audience. You must also keep in mind the second audience, search engine robots. Both audiences are extremely important and, fortunately, both want the same thing.
How to Gain Your Visitors Trust
If you are serious about selling on the world wide web and being successful, your number one priority must be gaining your visitor's trust. Without trust you won't sale much and that's really being optimistic. How do visitors know that they can trust a web site enough to buy? In this article I'll show how to gain the trust of your visitors.
Do You Need A Merchant Account?
Deciding when to get your own merchant account for internet sales can be a confusing and expensive venture. If you have a small to medium sized business and only sell a small amount of products then having your own merchant account may not be the answer for you. Some of the costs involved include.
Choosing on Order Fulfillment Service
When your eCommerce business grows to the point where you can no longer package and ship the orders yourself, it's time to begin outsourcing your order fulfillment. Although all order fulfillment centers offer the same basic services, their individual methods and costs will help you choose one over the other. When selecting an order fulfillment service, keep the following in mind:
Leveraging Open Source Technology
Open Source applications can bring unique value to business owners. Since the base application development costs of open source applications is free, small and medium business owners are able to leverage previously unobtainable technolgies against their sales objectives, operational costs and customer satisfaction levels.
The Art of Being Human
This isn't the first time I have written about the benefits of inserting a human voice or presence into your online communications. And I make no excuse for writing about this again.
Online Florists - Send Flowers Online When Youre In a Hurry
You did it again, didn't you? Forgot until the last minute that birthday, anniversary, graduation, promotion, or fill-in-the-blank-here. No fear, online florists are here. No longer do you have to work in that lunch time stop at the florist shop. Now customized flowers are just a hop, skip, and click away. With the added bonus of being in an international market, most of these online florists offer same day delivery to cover up even the most forgetful patrons.
Tell Site Visitors What To Do
Your site visitors make all the choices when it comes to browsing the Web.
A Beginners Guide To Setting Up A Successful Online Store
A beginner's guide to setting up a successful online store
What Are The Barriers of Implementing E-Commerce Solutions
What is electronic commerce?
Managing Project Risks and Issues
Inherent (or Business) Risk
5 Tips for Online Shopping
Shopping online has become more and more popular in America as we are all looking to save a little time and money. E-commerce sales are growing at astronomical numbers ranging from 20-25% per year. And according to Forrester Research, 40% of households are using coupons in their web shopping. The huge increases are obvious: the online savings and discounts are impossible to match by traditional stores constrained by the overhead costs of employees, rent, and insurance. By using some of the tips and tricks mentioned below, you'll be able to take further advantage of a new American pastime: saving with online shopping!
Direct Marketing isn?t all Brute Force
There are so many metrics surrounding direct marketing. So many facts, figures, test results and other sundry measurements.
Shopping Carts and the E-Aisles
Have you ever gone to the store and thought you only needed a few things so you didn't grab a cart? The next thing you know your hands are full and groceries are crashing everywhere making a big mess. If only you had gotten a cart. Shopping carts are not necessary on your website as long as you do not mind doing a little extra work (just like carrying all those groceries) and processing each order individually. If you choose to forego having a shopping cart on your site, it is important to remember you will have to calculate all the taxes and fees yourself. This delay will ultimately kill your sales.
Shopping from Your Cell Phone with Froogle Wireless
Many surfers already know about Froogle, Google's shopping portal that is still in beta testing. Google has now expanded their Froogle service so that it is available on WML-enabled cellular phones. Most newer cell phones that can connect to the Internet have this capability.
Expand Your Local Business Through the Internet
To obtain more local customers for your business, consider expanding your local business through the Internet. Here are some ways of doing so.
The Rise of Multinational Virtual Corporations
The virtual corporation is the emerging organisational form, which best combines, a fluid ability to adapt to rapidly changing markets and is able to leverage its skills with the complementary skills of other corporations. In the concept's purest form, each company that links up with others to create a virtual corporation will be stripped to its essence. It will contribute only what it regards as its core competencies. It will mix and match what it does best with the best of other companies and entrepreneurs
6 Steps to Attracting Black Customers Online
by Jamila White, "The E-Commerce Diva"
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